Co-Founder & CEO, Calltrunk
Paul Murphy is one of the founders of Calltrunk, a call recording and search company currently operating in the US, UK, and Australia. In this position, Paul works with clients who are legally required to record calls, and would rather not, as well as clients who wish to record calls, but cannot due to local or national legal constraints. Even when requirements and laws align, clients are often not sure which laws apply across State or national borders, what data retention constraints are in force in their jurisdictions, and how various privacy rules affect access to their recordings. Without exception, they all agree that something has to change. Technology is too far ahead of the legal framework affecting the preservation of our most natural form of communication for anyone's comfort.
Before founding Calltrunk, Paul was the CTO of Adeptra, a company that pioneered the oftentimes annoying technology of automated outbound contact via telephones, i.e., computers that call to remind you that you owe your bank money, that someone may have stolen your credit card details, etc. That service quickly took off in the US, but required a change in a telecoms law in order to be sold in the UK. Prior to this change, contacting someone via computer required a human-assisted opt-in, which defeated the purpose of the automation. Before Adeptra, Paul spent most of his career building advanced technology solution for Wall Street where, as we all know, few rules apply.
Paul is a citizen of three countries, grew up in Europe, and went to university in the US (but dropped out before receiving a degree). He has worked in North and South America, Australia, and the UK. He still enjoys travel and is fascinated by the world's chaos. He isn't at all interested in eliminating this chaos, but rather, in building tools to help people deal with it.